SYLACAUGA, Ala. – Whether you realize it or not, the Greater Coosa Valley region’s many attractions combine to form one of the region’s largest industries – Tourism. And there is support in the form of free “Flawless Delivery” certification training this month.
It’s a two-day training session that can transform your ability to provide better customer service. That includes restaurants, attractions, lodging, retail, and any other customer-facing businesses. The session will be on September 22nd and 23rd at Sylacauga’s B.B. Comer Memorial Library. Follow the QR code to register.
Participants learn essential communication, conflict resolution, empathy, and interpersonal skills needed to deliver Flawless customer service. This certification provides a standard for 21st century service that supports individual career development as well as the industry’s growth as a whole. This certification is practical and implementable.
Delivered in a fun and supportive learning environment, the program includes many tools for increasing resilience and retention in the rapidly growing and changing hospitality industry.
