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Chick-Fil-A introduces new protocol during pandemic


SYLACAUGA, Ala. – Chick-Fil-A is famous for the quote “eat mor chikin,” but the COVID-19 pandemic has created difficulties for its customers to do so.

“As communities across our nation begin to reopen for business, we are carefully preparing to expand the levels of service at Chick-fil-A restaurants,” said President of Chick-Fil-A Tim Tassopoulos. ” I want to assure guests that our company’s commitment to safety and the highest operating standards is guiding us each step of the way, just like it has from the beginning.” confirms Chick-fil-A Sylacauga has already implemented several health and safety precautions. Many of those beginning in March.

“In addition to more than usual cleaning and disinfecting practices, we have created a temporary outdoor hand-washing station for team members working outside in the drive-through, and we also require all team members to; wear gloves, wash their hands even more regularly, contactless delivery at all order points, use safer practices after handling cash, allowing customers in the drive-through to swipe their own credit cards so that we reduce the number of touches.,” said local franchisee Micah Harris. “In addition to staffing up the drive-through, we have also increased the number of available curbside pick up spaces to be used in conjunction with our mobile app. Carry out is also available at our front counter.”

Harris said the dining room still remains closed.

Chick-fil-A Sylacauga has also used a food-safe microbial wash for fresh produce since before last year.

A list of the changes can be found on Chick-Fil-A’s website: 

  • Team members begin workday with a temperature check and health assessment
  • Hand washing stations placed outside for team members
  • All equipment and surfaces will be cleaned every 30 minutes
  • Plexiglass shields installed at the counter
  • Customers must swipe their own card
  • Employees must change gloves after handling a cash payment
  • During dine-in, meals will be served in to-go bags to reduce contact
  • Self-service stations for condiments and drinks will not be open
  • Temporarily not offering drink refills
  • Playgrounds are closed
  • Curbside pick-up
  • Introducing family meal bundles

Chick-Fil-A is a locally owned restaurant. Operators will adhere to state and local guidelines, as well as national.

Operations may differ based on the type of Chick-Fil-A, whether it be a restaurant in a mall or a free-standing restaurant.

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